Frequently Asked Questions
What is the minimum order quantity (MOQ)?
Our catalog minimum is $1,000 per order, which can be mixed and matched across styles, sizes and colors. Cut & Sew minimums begin at $5,000. The only products that carry unit minimums are socks at 24 per size and hats at 48.
What is the turnaround time?
Catalog orders ship in 4-7 weeks once art is approved. Cut & Sew projects take 8-12 weeks.
Do you co-label? Is the Sky label on it?
No, the Sky name and logo will not appear on any finished goods.
Can I get samples before I order?
Our Sample Store is coming soon and will be open to everyone. You can purchase samples of our catalog to test fit and quality before bringing them to your brand.
Sample store products arrive branded with SKY MFG to show capabilities. The Sky name and logo will never appear on your finished goods.
Can I make changes to the product itself?
Our private label catalog products are set but product changes such as altered measurements or alternate trims can be accomplished as a Cut & Sew Project.
Can hats, apparel and socks be in the same order?
Yes! You can combine any products to reach the $1000 order minimum.
What comes on the hang tag?
The front side of the hang tag is customizable with your specific design or logo. The back side will feature the product name, product feature bullet points, barcode, SKU and MSRP.
How do I get set up as an account?
The first step is to apply for an account. Once an account is created, you will be assigned a Sales Rep who will reach out for a kickoff meeting.
What can I do with a hat?
The silhouette (size, shape and fabric) of each of our 15 hats are set, however colors and embellishments can be customized to your liking. Customizable options include base fabric color, eyelet and button color, rope and embellishments (embroidery, patches, etc). Embellishments can be placed anywhere on the hat.
What can I do with a sock?
Starting with one of 5 base colors, you can add a knit-in logo or design with up to 3 additional colors for no extra charge. Direct embroidery with your logo or design can also be added for an additional fee. A wide range of accent colors are available.
What are your shipping options?
Air shipping is our default shipping method and takes 1-2 weeks. Please note all orders will need to clear USA Customs. The amount of time necessary is fluid and can be as quick as a couple business days or up to a couple weeks. We have no control over the USA Customs timeline.
What are your payment terms?
Payment is due in full when products are delivered.
What is the order and design process?
First submit an order on our Wholesale B2B site with your desired products, sizes and quantities. Second, you will receive a link to our Brand Booklet Form where you can upload logos and artwork, detail embellishment styles and designs and specify finishings such as size tags and hang tags. Our designers will put together your Brand Booklet within 1-2 business days for your review.
What is the Brand Booklet and how does it work?
The Brand Booklet is a digital proof of all items with embellishments in your order. You will receive a link to review your booklet through Ziflow, an online platform where you can comment to communicate with your designer, request changes and finally approve your order.
Can I make changes to my order?
Changes are allowed up until the Brand Booklet is approved. After Brand Booklet approval, the order goes into production and cannot be edited.
How many revisions? Mockup fees?
We do not charge for or limit the number of revisions necessary to get a Brand Booklet approved, however production will not begin until approval is submitted.
Do you offer TOP or Pre-Production samples?
We do not provide physical samples for Private Label Catalog orders. We do provide samples for Cut & Sew orders.
Can I dye my own color?
Our private label catalog products are set but custom colors can be accomplished as a Cut & Sew Project.